Title: Connections Specialist
Location: Remote-USA
Job Description:
About the team
Buying, selling and financing homes is a complicated process with uncertain timelines. The Connections team is passionate about changing that. We interact and support movers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for delivering an outstanding consumer experience and tapping into our expertise to get every customer moving in unlocking their next chapter. We are central to the mission of integrating offerings across the Zillow platform, making it easier for customers to buy and sell their homes.
About the role
Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Connections Specialist is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $16.10 - $24.10 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $15.30 - $22.90 hourly. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
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Confident working in a high energy, customer facing, demand generation workflow
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Strong communication skills through email, phone, text, and personal interaction
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Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed
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Internally motivated to achieve results, and you pride yourself on continuous improvement in your work
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Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success
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Understand that process matters, and follow SOPs to ensure consistency in the customer experience
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Familiarity with real estate industry a plus
Responsibilities
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Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services
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Get customers connected to the right Zillow products and professionals through an understanding of real estate and a dedication to crafting an outstanding customer experience
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Collaborate with peers and leadership to build an environment rooted in trust, self-discipline, and friendly competition to achieve goals together
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Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives
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Ensure compliance to Zillow Group and real estate norms, policies, and regulations to the highest degree
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Respond to changes in the business with agility and skill at navigating ambiguity
Required Experience:
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1+ year experience in account management, customer service, demand generation or an inbound/outbound sales role with a proven track record of goal achievement and the ability to deliver an excellent customer experience
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Quick and flexible learner, willing and able to adapt rapidly to change
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Must be comfortable conducting both inbound and outbound consultative sales calls; skilled in discovery, handling initial reluctance, and objection handling.
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Ability to storytell - to be engaging and authentic with customers and drive trust in Zillow products
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Must possess great interpersonal skills; knowing how to actively listen and use objections as a space to ask more questions
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Must possess excellent presentation skills, providing recommendations to customers that meet their needs
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Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers
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Able to work flexible schedules that include early mornings, late nights, weekends and holidays
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Must have experience with web-based products and Google Suite
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
