About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Global Technology Risk & Regulatory Management is seeking a self starter who will drive Risk Management activities in support of a technology division, who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides an opportunity to work with peers across CIO teams within Global Technology, as well as exposure to technology senior leaders. In this Technology role, the candidate will support a risk portfolio for designated Technology Executives by partnering with their teams to apply subject matter expertise to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. Candidate will be responsible to ensure they collect, analyze and report accurate data to help make informed decisions and solve problems analytically by applying a mixture of risk and technology expertise to support impact assessments, identify root causes in support of the technology control activities, and drive risk reduction for their portfolio. They will be support monitoring the health of issues through their lifecycle, including action plan development and validation through approval reviews for their designated portfolio. The role requires strong communication and the ability to engage effectively with peers, senior internal and external constituents and stakeholders. Further the candidate must have the ability to drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS etc.) to identify opportunities to improve control and reduce risk. The candidate will support a variety of functions/routines to support a robust and sustainable risk culture across the technology team including adherence to enterprise-wide standards including but not limited to: CIO Key Risk Reviews (KRR), Issue Management routines, Risk Framework support, Quality Assurance support, Technology Risk Assessments and Exam Engagement support.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Requirements

• 3+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• Self-starter, organized, versatile, capable of performing work with minimal management oversight and ability to communicate in a clear and concise manner
• Problem solver who can manage through ambiguity
• Detail oriented with an ability to review documentation for accuracy and report on the status of risk reviews
• Proven ability to manage multiple and often competing priorities in a global and fast paced environment
• Ability to coordinate and drive execution of priorities and meet deadlines
• Intellectually curious and will research to understand complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Technology Domain Knowledge
• Facilitation and presentation skills
• Excellent knowledge of MS Office 365 products
• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Nice-to-haves

• Bachelor's and/or Master’s degree and/or relevant work experience
• CISSP, CRISC, CISA, CISM certification or similar
• Prior operational risk or compliance experience in the technology arena
• Detailed, bank-specific risk management and governance experience
• Ability to work with technical and non-technical business owners

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Eligible to participate in the annual discretionary plan (annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company)