Service Sales Support, Data Centers

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Job Description:

  • Prepare timely and accurate service repair quotes for data center sites supporting corrective, preventative, and emergency service needs
  • Use the CPQ (Configure, Price, Quote) tool to price service agreements, change orders and scope adjustments for existing data center accounts
  • Support pricing and documentation for data center service offerings, ensuring compliance with commercial, technical, and financial requirements.
  • Follow the sales gate process for quote review
  • Respond with urgency to incoming quote requests, understanding the time sensitive, uptime critical nature of data center operations
  • Partner with Field Service Technicians, Field Service Managers, and Sellers for input on quote parameters
  • Work with Field Service Managers to review Technician generated leads for quoting opportunities, and ensure follow-up and closure
  • Maintain accurate records of quotes, approvals, and changes within our CRM platform
  • Assist with reporting and tracking of quote volume, cycle time, and win/loss feedback

Requirements:

  • Bachelor’s degree with 1+ years of experience in sales support, service quoting, inside sales, or commercial operations or Associates Degree with 3+ years of experience in sales support, service quoting, inside sales, or commercial operations or a High School Diploma or GED with 5+ years of experience in sales support, service quoting, inside sales, or commercial operations
  • Experience in Sales, HVAC and/or Controls
  • Experience working with CPQ tools and pricing service offerings
  • CRM experience (Salesforce or similar)
  • Familiarity with service agreements, change orders, and aftermarket service models
  • Experience working closely with field technicians and service operations teams
  • Strong sense of urgency with the ability to manage multiple requests simultaneously
  • High attention to detail and accuracy in pricing and documentation
  • Strong skills in written and verbal communication, analysis, organization and time management
  • Capability to perform in a fast-paced and changing environment.

Benefits:

  • Health Care Benefits : Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability : Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance
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