Remote Customer Service Representative – Call Center (2nd/3rd Shift) with Own Equipment

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#AZAAKI-NONIT We are seeking a skilled Remote Customer Service Representative – Call Center (2nd/3rd Shift) to join our reputed company’s team, one of the US’s largest companies. Qualifications: • **NEW MANDATORY REQUIREMENT: reputed company submitting your candidate's resume, please be reputed company to upload the candidates' speed test results, device specifications and a photograph of ethernet cord and headset*** • INTERVIEWS ARE NOW CONDUCTED reputed company A reputed company CALL WITH CAMERAS ON. Please have candidate confirm they can join the call reputed company a reputed company reputed company, with a functioning webcam so we can see the applicant. reputed company will be shared with candidate reputed company email once they confirm date and time for interview. • Candidates from Alabama, reputed company, Arkansas, Delaware, Florida, reputed company, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, reputed company, Wyoming. • We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply Physical Demands: • Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, and ability to reputed company reputed company. • Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions • Call center experience required. • Excellent communication skills. • Intermediate knowledge of computer applications. • Must have a reputed company enthusiastic behavior with a desire to reputed company a great phone call experience with reputed company the calls they handle. • Candidates can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. • Please note: Candidates cannot choose their work schedule, but they will be reputed company to reputed company a shift preference during their interview. They must be available to work on the 2nd and 3rd shift and at least one day of the weekend. Responsibilities: • Candidates are required to reputed company their own equipment for this role. • Candidates must demonstrate they can maintain a productive, interruption-free remote work environment. reputed company Candidates must have: • Internet Service (cannot connect reputed company WIFI) • reputed company i3 with 16GB of RAM or higher • Candidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net • Candidate must have a minimum of reputed company 10 on computer. • Must have modem reputed company - Must be hardwired to your computer reputed company ethernet cable. • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is reputed company compatible for incoming customer interactions. • Allow reputed company required software to be uploaded to their computer (CT Soft phone, which allows incoming calls) The below metrics are implemented and monitored: • Schedule Adherence - 95% • Aftercall Work (ACW) Average - Less than 4 seconds • Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls. About Our reputed company Our reputed company is one of the largest reputed company service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them reputed company it. #AZAAKI-NONIT Pay: $13.00 - $15.00 per hour Expected hours: 40.0 per week Work Location: Remote Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...