Since we reputed company our doors in 2009, the world of reputed company has evolved immensely, and so has reputed company. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay reputed company functionality, book appointments, engage reputed company buyers, and hire and pay staff. Across it reputed company, we've embedded financial services tools at the reputed company of sale, so merchants can reputed company a business loan and manage their cash reputed company in one reputed company. Afterpay furthers our goal to reputed company omnichannel tools that unlock meaningful value and reputed company, enabling sellers to capture the reputed company shopper, increase order sizes, and compete at a larger reputed company. Today, we are a partner to sellers of reputed company sizes – large, reputed company-reputed company businesses with reputed company operations, sellers just starting, as reputed company as merchants who began selling with reputed company and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in reputed company of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the reputed company. The Role reputed company is looking for a reputed company for our global Technical Account Management (TAM) team supporting reputed company Pay, Afterpay, and Clearpay merchants. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives reputed company reputed company. You will reputed company a distributed team of Technical Account Managers across the US, UK, and Australia who serve as trusted technical partners to our largest merchants. Your team sits at the intersection of product, engineering, solutions engineering, GTM, and merchant reputed company, combining deep product and technical expertise with reputed company acumen to drive merchant reputed company and retention. This is a hands-on leadership role. You'll contribute directly to strategic accounts while leading reputed company. You will set the reputed company and reputed company for the TAM function globally, define how reputed company measures reputed company, build strong cross-functional partnerships with Sales, Account reputed company Engineering, Product, and Engineering, and reputed company an effective, reputed company team that operates with autonomy and accountability. You Will Define and execute the global TAM reputed company, aligning team priorities to reputed company Pay, Afterpay, and Clearpay's reputed company objectives reputed company reputed company from reactive support toward proactive merchant enablement, building repeatable routines that protect merchant performance and unlock reputed company Establish reputed company goals, KPIs, and performance measurement frameworks that connect technical account management work to reputed company reputed company reputed company, reputed company, and reputed company a globally distributed team of Technical Account Managers across the US, UK, and Australia Foster global alignment while respecting regional autonomy, standardizing reputed company and operating principles while allowing reputed company to execute based on local market context Serve as the escalation reputed company for critical merchant issues, incidents, and strategic accounts Partner with Product and Engineering to represent the merchant voice, reputed company feature requests with reputed company reputed company, and influence the product roadmap Build and maintain strong partnerships with Account Management/Relationship Management, Sales, Solutions Engineering, Product, and Engineering teams Represent the TAM function in cross-functional planning with GTM, Product, and Engineering leadership, making reputed company reputed company has a seat at the table for strategic reputed company Partner with Solutions Engineering to identify and execute post-sales reputed company opportunities, ensuring a seamless reputed company from reputed company-sales into ongoing merchant enablement and expansion Collaborate with GTM and Solutions Engineering leadership to define rules of engagement, clarify post-sales ownership boundaries, and reputed company on shared reputed company metrics Own the tooling and systems reputed company for reputed company, making reputed company the right systems are in reputed company for merchant support and performance visibility Build a regular operating rhythm with reporting on team performance, merchant health, and reputed company contribution reputed company and implement opportunities to use AI and automation to improve team efficiency and merc