<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style><br><p style="margin:0px;"><strong>Job Track Description:</strong></p> <ul style="margin-top:0in;"> <li>Performs business support or technical work, using data organizing and coordination skills.</li> <li>Performs tasks based on established procedures.</li> <li>In some areas, requires vocational training, certifications, licensures, or equivalent experience.</li> </ul> <p style="margin:0px;"><strong>General Profile</strong></p> <ul style="margin-top:0in;"> <li>Expands skills within an analytical or operational process.</li> <li>Maintains appropriate licenses, training, and certifications.</li> <li>Applies experience and skills to complete assigned work.</li> <li>Works within established procedures and practices.</li> <li>Works with a moderate degree of supervision.</li> </ul> <p style="margin:0px;"><strong>Functional Knowledge</strong></p> <ul style="margin-top:0in;"> <li>Has developed skillset in a range of processes, procedures, and systems.</li> </ul> <p style="margin:0px;"><strong>Business Expertise</strong></p> <ul style="margin-top:0in;"> <li>Supports the achievement of company goals by integrating teams for the best outcome.</li> </ul> <p style="margin:0px;"><strong>Impact</strong></p> <ul style="margin-top:0in;"> <li>Impacts a team through quality of services and information provided.</li> <li>Follows standardized procedures and practices and receives moderate supervision and guidance. </li> </ul> <p style="margin:0px;"><strong>Leadership</strong></p> <ul style="margin-top:0in;"> <li>Has no supervisory responsibilities.</li> <li>Manages own workload.</li> </ul> <p style="margin:0px;"><strong>Problem Solving</strong></p> <ul style="margin-top:0in;"> <li>Ability to problem solve, self-guided.</li> <li>Evaluates issues and solutions to provide the best outcome for the client and end-users.</li> </ul> <p style="margin:0px;"><strong>Interpersonal Skills</strong></p> <ul style="margin-top:0in;"> <li>Exchanges information and ideas effectively.</li> </ul> <p style="margin:0px;"><strong>Responsibility Statements</strong></p> <ul style="margin-top:0in;"> <li>Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.</li> <li>Identifies customer needs by referring to case notes and examining each as a specific case.</li> <li>Performs routine call center activities concerning business products and services.</li> <li>Uses standard scripts and established guidelines and under supervision, to meet SLAs.</li> <li>Provides customers with information that is specialized and communicated in a warm empathetic manner.</li> <li>Gathers all necessary information to update the database.</li> <li>Escalates issues to senior levels, based on complaints or concerns.</li> <li>Explains company policies to customers.</li> <li>Performs other duties as assigned.</li> <li>Complies with all policies and standards.</li> <li>Typing Speed Requirement 25WPM</li> </ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>.  Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>