Associate Account Manager Client Services

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<p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:bottom;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start<strong> Caring. Connecting. Growing together.</strong></span></span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:bottom;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST (will support Eastern Time Zone). It may be necessary, given the business need, to work occasional overtime. </span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:bottom;white-space:normal;widows:2;word-spacing:0px;"=""><span style="background-color:rgb(255,255,255);color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.</span></span><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> </span></span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:bottom;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Independently manages complex, high risk, or escalated benefit configuration work, including new client implementations and critical renewals</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Serves as a primary SME for BCT processes, systems (ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR), and SOP updates</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Provides guidance and peer support to analysts on benefit logic, system impacts, and troubleshooting</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Performs advanced data review and validation to ensure benefit accuracy, compliance, and alignment with documented client intent</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Partners with triage, upstream, and downstream teams (e.g., BOM, Formulary, Specialty, CCR) to resolve issues, clarify requirements, and route work appropriately</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Engages in issue research, escalation support, and root cause identification to prevent repeat errors</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Support new and existing client benefit changes by submitting, monitoring, and maintaining work through ServiceNow cases and tasks</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Complete structured analysis and validation of benefit data to ensure accuracy and compliance with documented client intent</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Maintain consistent quality standards while meeting established turnaround time (TAT) and performance metrics</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Utilize SOPs, job aids, and source systems to research issues, resolve discrepancies, and ensure correct benefit configuration</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Monitor assigned work queues, perform required follow up, and ensure tasks progress to completion</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><p style="text-align:justify;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Maintain thorough documentation and professional handling of all assigned work items</span></span></p></li></ul><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:justify;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span><strong>What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</strong></span></span></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px="" 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"="" type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Medical Plan options along with participation in a Health Spending Account or a Health Saving account</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>401(k) Savings Plan, Employee Stock Purchase Plan</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Education Reimbursement</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Employee Discounts</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Employee Assistance Program</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Employee Referral Bonus Program</span></span></li><li class="MsoNormal" style="background-color:white;color:black;line-height:1.25;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</span></span></li></ul><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:middle;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span>You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in</span></span></p><br><br><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Required Qualifications:</strong></span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">High School Diploma/GED </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">3+ years of PBM related experience</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">3+ years of experience in a business analyst, Subject Matter Expert (SME), or similar role responsible for implementing and upkeeping complex, cross functional business processes</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">3+ years of experience performing complex benefit change analysis and system configuration work</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Advanced level of proficiency working across multiple systems concurrently (e.g., ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR)</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Intermediate level of proficiency in Microsoft Office skills, including Word, Excel, Teams, Outlook & OneNote</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Strong analytical skills, attention to detail, and ability to work independently in a telecommuter environment</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Proven ability to meet established turnaround time, SLA, and quality benchmarks</span></span></li><li class="MsoNormal" style="background-color:white;color:black;margin-bottom:9.0pt;mso-list:l0 level1 lfo1;mso-pagination:widow-orphan;tab-stops:list .5in;"><p style="text-align:justify;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Individual contributor with the ability to organize information and multi-task work items, while maintaining strong attention to detail</span></span></p></li></ul><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;text-align:justify;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Preferred Qualifications:</strong></span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">3+ years of BCT experience</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Strong working knowledge of UMR benefit change processes and procedures</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Recognized experience acting as an SME, trainer, or peer resource within a PBM or benefits configuration environment</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Experience handling escalations, high‑impact client changes, or peak‑volume workloads</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Familiarity with SOP development, process stabilization, and supporting large changes</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Strong communication skills and experience partnering cross‑functionally to resolve complex issues</span></span></li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">    </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="TextRun SCXO161011460 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:20.7px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</span></span><span style="background-color:rgb(255,255,255);color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="EOP SCXO161011460 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:20.7px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"> </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:rgb(255,255,255);color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="EOP SCXO123803048 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:20.7px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;">  </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="normaltextrun">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span><span class="eop" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;user-select:text;"> </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;user-select:text;" data-contrast="auto" xml:lang="EN-US">    </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i><span class="normaltextrun"><strong>Application Deadline: </strong></span></i></span><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i><span class="normaltextrun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;user-select:text;" data-contrast="auto" xml:lang="EN-US">This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.</span></i></span><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="eop" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;user-select:text;"> </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-variant-ligatures:none !important;user-select:text;" data-contrast="auto" xml:lang="EN-US">     </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i><span style="line-height:10.7px;">At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</span></i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">     </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">   </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>  </i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">   </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">  </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="font-variant-ligatures:none;">#RPO #GREEN</span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...