About the position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Enterprise Account Manager to join our team in New York. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. As an Enterprise Account Manager, you will be responsible for developing strong relationships by earning trust with our customers and providing impactful payments insights to help them grow. Our Enterprise Account Managers are empowered to own the customer relationship and provide best-in-class service. In this role, you’ll contribute to our ongoing momentum by understanding each customer’s unique needs and identifying commercial opportunities, including expansion initiatives and the addition of value-adding products. This role will support a portfolio of Mandarin-speaking enterprise clients, requiring professional fluency in Mandarin (written and spoken) to conduct business discussions, executive communications, and strategic account planning. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Responsibilities

• Build strong customer relationships and navigate complex organizations to align the right external and internal stakeholders.
• Lead client meetings and executive discussions in both English and Mandarin.
• Develop a global network within Adyen and collaborate effectively across cultures and time zones.
• Drive commercial discussions with customers in English and Mandarin, while meeting strategic and financial targets for assigned accounts.
• Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers.
• Position Adyen as a trusted partner and use data to tell compelling stories that resonate across diverse markets.
• Prioritize and execute short- and long-term initiatives across multiple enterprise accounts, ensuring alignment across global stakeholders.
• Be the voice and champion for your customers internally, serving as a critical feedback loop between clients and cross-functional teams.

Requirements

• 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services.
• Professional fluency in Mandarin (written and spoken) is required to conduct business discussions, executive communications, and strategic account planning.
• Full professional written and verbal proficiency in English and Mandarin language.
• Enjoy engaging others and developing strong working relationships at all levels of management.
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions.
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals.
• Comfortable synthesizing complex data sets and using data to tell a story.
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results.

Nice-to-haves

• Some domestic and international travel required

Benefits

• The annual base salary range for this role is \$128,000 - 192,000